Implementation / Consulting Services
New software implementations can fail for a variety of reasons, including: lack of clear objectives, poor communication, inaccurate estimates of resources and neglect of change management.
Activplant implementations are successful because our Services team and/or Certified Partners work collaboratively with your internal teams to uncover the quickest path to value before an implementation begins. From the onset, our Value Assessment process identifies and builds a clear roadmap based upon your work flows and manufacturing processes. Your key stakeholders are then kept abreast of project progress against this roadmap. This collaboration, combined with our accumulated knowledge and best practices ensures your solution is rapidly deployed and user adoption is maximized.
"I am using Activplant again on my next project and look forward to another excellent job. Activplant was timely in decision making and met all dates." - FIS Program Manager, Ford
The Activplant Customer Success Methodology
Our consultants utilize our proven Customer Success implementation methodology which focuses on repeatability, rapid ROI, user adoption and sustained operations improvement.
Assess
It starts with defining a business case that targets meaningful improvement measured by a quick ROI and positive impact to your organization. We then assess the infrastructure readiness of your plant to ensure a high quality implementation and move forward with clearly agreed upon project deliverables.
Implement
Our implementation projects are designed to be highly efficient. We follow a standardized process to gather information, implement the system, and validate results before launching the solution.
Improve
Upon implementing an Activplant solution, our Services team will provide the training, coaching and consulting to ensure tangible improvements are realized long after our team leaves the field by building a strong foundation of knowledge with your user base.
Sustain
One of our primary objectives is to develop a long term, value-add relationship with our customers. We encourage our customers to leverage their foundation of core Activplant knowledge post-implementation through advanced user training designed to maximize the value of the solution with your user base. In addition, our Support team is “on-call” to ensure the highest levels of user experience are achieved.
If you would like to know more about how our Professional Services team could help you, contact our team via our online request information form or call us at 1-877-809-6444.